Privacy Policy


Subject matter

This Privacy Policy refers to data of which we become aware when you visit our website and/or use our app and provides information on the scope and purpose of data processing as well as your rights as the data subject. We process and store your data exclusively on the basis of the statutory provisions (GDPR, DSG/2018 [Austrian Data Protection Act], TKG [Austrian Telecommunications Act]. Exchange of data with other companies or institutions only takes place in the manner described below.

Contact:

Technisches Museum Wien mit Österreichischer Mediathek
(Vienna Museum of Science and Technology with Austrian Media Library)
Mariahilfer Straße 212, A-1140 Vienna
Tel.: +43-1-89998-0
Web: www.technischesmuseum.at
Email:


Personal data and how they are used

The services offered by us can also be used – as far as possible and reasonable – without providing personal data or by providing anonymised data. Personal data include, for example, your name, your address, your phone number, your age, your date of birth, your IP address or geolocation data that allow conclusions to be drawn about your identity. We only process personal data that go beyond the automatic data collection described below if you provide them on a voluntary basis, for example if you enter into a contractual relationship with us as part of purchase or exchange processes or get in touch with us otherwise. After expiration of the legal retention periods in relation to the Federal Tax Code and the ACA, the data will be deleted by TMW.

Personal data are processed for the following specific purposes:
  • For the purpose of implementing contracts concluded via our online shop (e.g. tickets, annual tickets, services such as guided tours and workshops, donations, etc.)
  • For (pre-)contractual processing of orders for reproductions of archival materials and for object photographs
  • For the purpose of providing improved services (e.g. if you register with a customer account and thus permanently store contents gathered on our website or your customer information)
  • For communication purposes (e.g. to answer enquiries if you communicate with us using contact forms or the contact details provided or if you apply for a job)
  • For marketing purposes (e.g. if you subscribe to our newsletter or request postal deliveries)
  • For the purpose of optimising our website and the services offered (e.g. if you give us feedback in the form of suggestions or complaints)


Automatic data collection and integration of third-party services

The Technisches Museum Wien stores all access to the website in so-called server log files. These access data are transferred to us by your browser. The following data are stored: date and time of the access, name of the page viewed, IP address, the URL from which you have accessed our website, the data volume transferred as well as information about your browser (provider and version). We need this information to optimise the service of the website and fix any errors as well as to protect the website against attacks, such as DDOS attacks.

To understand and measure our website performance and interaction with our website visitors we use Matomo Analytics (a service of InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769). Matomo is an open-source privacy-oriented analytic software that is GDPR compliant. The data is anonymised and analysed on a secure EU server and is not passed to third parties. For more information, please visit Matomo Analytics Privacy Policy.

The Technisches Museum Wien uses so-called cookies on its website for automatic data collection. Cookies are small text files that are stored on the visitors’ computers. These small files serve the sole purpose of storing information. Cookies are aimed at storing your personal activities and interests, enabling us to use them the next time you visit our website, for example by saving certain settings you have made.

Cookies required for technical reasons are directly stored in your browser by our website to offer you the best possible user experience. Please do not automatically disable cookies when entering our website, because otherwise particular functions (e.g. shopping cart) will not be available. You can nevertheless prevent the installation of cookies by making the corresponding setting in your browser, but you should be aware that in this case you may not be able to use all functions of this website to their full extent.

We also use so-called social media plugins of Facebook, Instagram and Twitter on this website. These plugins are displayed on every page, hidden behind the “Share” arrow icon. As long as you do not activate these plugins by clicking on them, no information is exchanged with the respective platforms. If you activate the plugins by clicking on them, a connection is automatically established to the server of the respective social media provider. The social media service thereby receives information about the specific pages you have visited. The Technisches Museum Wien has no control over the data transferred to the respective provider. If you are logged in to a social media account while visiting our website, the plugin can establish a connection to your account with the respective social media provider. If you use the plugin to give a “Like” or leave a comment, the plugin will transfer this information to the social media provider and link it with your account with the respective provider. If you do not agree with that, you need to log out from your social media account before clicking on the plugin or install an add-on to your terminal device that blocks social media plugins.
 
In addition, we use the pixel service of Facebook. This service enables us to collect information about how users use our website to optimise and improve it. The Meta pixel service collects information such as the visitor’s IP address, the browser used, the pages visited and the time of the visit. This information will be anonymised and cannot be associated with particular persons.
 
It is possible to reject the use of the pixel service on our website. To do so, you can disable the corresponding cookie by adjusting the settings of your browser. However, please note that if you disable the cookie, some functions of our website may no longer work properly. If you decide to reject the Meta pixel service, no data will be collected about your use of our website.
 
Please note that social media plugins and the Meta pixel service are also governed by the privacy policies of the respective providers (Facebook, Instagram and Twitter). 
 
This also applies if you follow any links we have placed to these social media platforms, even if these are our own social media presences on these platforms.

We also embed videos of the platforms “YouTube” and “Vimeo” into our website. You can prevent cookies of these providers in our cookie settings. If you activate videos of these providers and/or follow the links to their websites, please also read the privacy policies of these providers.

We create QR codes with the QR generator from qr1.at and use them in the museum and on various printed materials. No personal data is processed or stored by qr1.at. You can find more information about this at https://qrplanet.com/gdpr.

Any links to other websites we have placed on our website are provided exclusively for the purpose of information. If you follow the links to the website of the respective provider, the provider of the website may collect and process data about you. Please also always read the privacy policies applicable on the linked websites. These are not subject to our control and may deviate from our Privacy Policy.

 

Chatbot

The chatbot of the Technisches Museum Wien (chatbot.tmw.at) helps answer visitor questions, provides museum information, and assists in finding suitable programmes. Only the user's IP address is automatically recorded and stored on servers in Europe, which are exclusively accessible to Digitalsunray Media GmbH and not shared with third parties.

Chat content entered by users is transmitted to OpenAI’s Large Language Model (LLM) in compliance with applicable data protection regulations, as ensured by a Data Processing Addendum (DPA).


Email marketing

Visitors who subscribe to our newsletter (general and/or for educators) are required to provide an email address. The email address provided and your wish to receive the newsletter are verified by sending an email with a confirmation link. Only after clicking on this link will your subscription be completed. Your email address will be passed on the Sendinblue GmbH and used only for the purpose of sending the newsletter. You can unsubscribe from the newsletter at any time using the “Unsubscribe” link in the newsletter or change your data under “Change profile”.


Blog / Comments

If you leave comments or other contributions while using our blog (https://provenienzforschungtmw.wordpress.com/), the IP address assigned to you at the time the comment is left and your comment will be stored. Any data provided in this context are expressly communicated on a voluntary basis and with your consent. We will use the personal data provided to us exclusively for the purpose for which you have provided them. Please note that the information you enter can also be seen by other users.


Passing on data

We process and store the personal data provided by you exclusively to the extent necessary to fulfil the respective purpose and to the extent permitted by law. Your data will only be passed on to third parties to the extent necessary for the purpose of order processing (e.g. when processing payments via a payment service provider) and always in compliance with the statutory requirements.


Data security

We are committed to taking all necessary technical and organisational measures to guarantee the security of processing of your personal data and to protect them against access by third parties. To this end, we rely on an IT infrastructure with the highest security standards and state-of-the-art encryption methods. Despite taking all precautions, we have to point out that data transmission over the Internet can never be regarded as absolutely secure. Please contribute to data security by using secure passwords for our login areas and by not sharing them with other persons.


Your rights

Personal data are collected, processed and used in compliance with the requirements of data protection legislation. Consequently, you have the right to obtain access, rectification, erasure and restriction of processing, the right to data portability as well as the right to withdraw your consent and object to processing. If you take measures to exercise your rights, we are required to make a statement on the requested measures and to meet the request without delay, no later than within one month after receipt of your request.
In this case, please contact us at , providing proof of your identity.

Please address any requests concerning the violation of your rights to the Austrian Data Protection Authority (https://www.data-protection-authority.gv.at/).