House Rules

1. The instructions of the Museum staff and supervising staff are to be observed at all times!
    
2. Do not touch or step onto any of the historical objects.
    
3. The child protection policy of the Technisches Museum Wien must be strictly observed in all areas of the Technisches Museum Wien including the Austrian Mediathek. www.tmw.at/child_protection_policy   
    
4. Any umbrellas, backpacks and bags larger than a lady’s small handbag are to be handed in at the cloakroom or placed inside a cloakroom locker. The Museum cannot assume any liability for any valuables stored in the cloakroom. Parents with small children under the age of 4 may bring a bag or backpack with them after it has been checked.
    
5. Bicycles, e-bikes, scooters, e-scooters, carts (e.g. pull wagons), and bicycle trailers (even if used as strollers) are not permitted in the Museum. Similarly, helium- or balloon-gas-filled balloons and gas cylinders are not allowed inside the Museum.
    
6. Animals are not allowed inside the Museum. Exception: Assistance dogs registered in your disability pass (maximum of two assistance dogs per group; maximum of three assistance dogs inside the Museum at any time).
    
7. Smoking is not permitted anywhere on the premises. No food or drinks are permitted in the exhibition areas.
    
8. Wheelchair users and visitors with children’s strollers and/or buggies should contact the supervising staff before using the access ramps in the area of the central hall and Level E1.
    
9. Filming and photography are permitted without flash and/or tripod for private use exclusively. All other filming or photography is subject to prior authorisation and must be notified ahead of the visit to the Museum.
    
10. Educators, supervisors and guardians are responsible for the children and/or pupils in their care. They are liable for any damage caused by children and/or minors entrusted to them.
     
11. Children under the age of 8 must be accompanied by an adult to access the Museum. Children under the age of 12 must be accompanied by an adult when using the lifts.
     
12. Admission tickets (excl. Annual Passes) are valid for one day only and must be retained until the end of the visit. You may interrupt your visit on the same day as long as you notify the Information Desk or Ticket Inspection staff before leaving the Museum. The admission price cannot be refunded once you have entered the Museum. If you miss the start of a guided tour, the guided tour fee cannot be refunded.
     
13. For security reasons, the Museum premises are monitored by surveillance cameras. The Technisches Museum Wien reserves the right to hand over any such recordings to the authorities and/or the courts as required.
     
14. The Technisches Museum Wien reserves the right to ban any of the following persons from visiting the Museum:
    – Persons who violate or are in breach of the House Rules.
    – Persons who disrupt the Museum’s operations through their behaviour or are prejudicial to the reputation and good standing of the Museum through their behaviour and/or appearance.
    – Persons who suffer from a notifiable contagious or transmittable disease.
    – Persons who carry weapons (as defined by the Weapons Act) or dangerous objects.
    –  Persons who violate the Prohibition and Insignia Act.
    
    In such cases, there is no entitlement to a refund of the admission fee.