General Terms & Conditions

for ordering tickets and shopping products.
In placing your order you accept the General Terms & Conditions (TCs) of the Technisches Museum Wien mit Österreichischer Mediathek.

Once you have placed your order, an order confirmation will be emailed to you along with a link to the TCs. So please make sure you enter your full email address correctly on the order form.

All prices include statutory Value Added Tax.
No VAT is charged on Shop articles sent abroad to companies within the EU which have a valid VAT No. (for more details please contact our Shop by email at ).
Prices subject to change; printing errors excepted.
In the event of a price change once you have placed your order, you will notified before the goods are dispatched.

There are no delivery costs for print-at-home online tickets for Museum admission and/or guided tours.

Dispatch is available on orders with a value of EUR 20.- or more.
Delivery is by mail.

Postage & packaging is calculated as follows:
Within Austria: EUR 5.80
Within Europe: EUR 14.-
Outside Europe: EUR 24.-

Retention of title
The goods remain the property of the Technisches Museum Wien mit Österreichischer Mediathek until such time as full payment has been effected.
All goods are to be paid for in advance as a matter of principle.

Warranty and guarantee
Statutory warranty and guarantee provisions apply.

Data protection
All customer data resulting from enquiries and/or orders will be used solely for the purposes of processing the business transaction in question; the data will not under any circumstances be forwarded to third parties. You will find detailed information in our privacy policy.

Right of withdrawal
There is no right of withdrawal with online tickets for Museum admission or guided tours.
With other goods you are entitled to withdraw from the contract within seven working days of receipt of the goods. If you wish to withdraw from the contract, please complete and return this form.
In the event of withdrawal the goods are to be returned to us unused, undamaged and with postage paid.

The place of performance and jurisdiction is Vienna.
Austrian law shall pertain.

We reserve the right to amend and adapt the General Terms and Conditions as required.

Information, enquiries and/or complaints:
If you have any questions, please contact:

Technisches Museum Wien
Museum Shop
Mariahilfer Strasse 212
A – 1140 Wien/Vienna, Austria
Phone: +43-1-89998-1810 (Monday to Friday)